Role Description This is a full-time, on-site Collections Specialist role based in Maadi, QLD. The Collections Specialist will manage accounts receivable, monitor outstanding balances, and contact clients to arrange timely payment through phone, email, and other approved channels. Responsibilities include tracking payment commitments, updating account records, identifying and resolving billing discrepancies, and escalating complex issues when needed. The role involves preparing collection reports, supporting month-end close activities, and collaborating with finance and sales teams to improve collection processes and reduce overdue accounts. The Collections Specialist is expected to maintain a professional, customer-focused approach while adhering to company policies and regulatory requirements.

Qualifications

• Strong skills in accounts receivable management, collections processes, and basic accounting principles.
• Proficiency with spreadsheets, financial systems, and CRM or billing platforms used to track and manage customer accounts.
• Effective communication, negotiation, and conflict-resolution skills to handle payment discussions professionally.
• High attention to detail, accuracy in data entry, and strong organizational and time-management abilities.
• Ability to analyze aging reports, identify trends in overdue accounts, and propose practical collection strategies.
• Demonstrated integrity, discretion with sensitive financial information, and commitment to compliant, ethical practices.
• Experience in a collections, credit control, or finance-related role; background in technology or service industries is an advantage.
• Secondary education completion required; post-secondary studies in finance, accounting, business, or a related field preferred.