JOB DESCRIPTION:

As the Customer Service Officer, you will be joining a fast paced and energetic environment as part of the TD Equipment Finance Collection team. In this role, you will have an opportunity to work alongside experienced professionals within the field of Operations, Credit and Risk. You will gain exposure supporting the Originations, Commercial and Risk Teams and assist the greater organization in achieving its annual goals and objectives as an active participant.

REQUIRED QUALIFICATIONS:

• 2+ years of Commercial Collections experience, or equivalent
• Comfortable with Microsoft Excel, Microsoft Outlook and Internet based search applications
• Good verbal, written, and interpersonal communication skills to deal with internal and external customers
• High attention to detail
• Excellent organizational, follow-up, analytical and problem-solving skills
• Ability to manage projects and prioritize tasks
• Commitment to service excellence and process improvement
• Ability to work with limited direction

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Review, support and manage delinquencies associated with medium to high-risk portfolio consisting of early stage, aged and complex delinquent loans of high value collateralized accounts
• Research credit and account information to assess appropriate Collection activity to reduce or cure the delinquency and minimize loss
• Review assigned portfolio to ensure timely identification and resolution of accounts in Bankruptcy, Receivership, CCAA status
• File proof of claims with Trustees, ensuring proper release of security, maximizing recovery
• Participate in job specific and company training as required
• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• Lead by example and handle core assignments effectively while taking on additional responsibilities
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Professional interaction with both external and internal customers
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Strategize and implement account resolution strategies on the more complex Problem Loan customers
• Contribute and grow expertise, individual and team efficiency in areas of workout, PPSA and legal strategies