ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.

KEY ACCOUNTABILITIES

• Take ownership of a complex ledger and manage the reduction of aged debt through collection activities.
• Support the Accounts Receivable Manager with weekly operational reports.
• Lead ledger review sessions with the Accounts Receivable Manager and Sales Account Managers, as required.
• Support the coaching, training, and development of new Collections Officers within the team.
• Maintain structured and clear notes on collection activities (calls or emails), in line with procedures.
• Reduce aged debt in accordance with agreed targets.
• Escalate and liaise with internal departments regarding disputes on customer accounts.

We are currently seeking an experienced Collections Officer to join our high-performing Accounts Receivable team and play a critical role in improving our business’s cash flow performance.
The Collections Officer (Accounts Receivable) is responsible for driving cash collection by partnering with internal stakeholders and building strong customer relationships. You will have a deep understanding of your ledger and will maintain customer aged debt within agreed targets by reconciling accounts and resolving disputes.