Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Languages: English – B2 level, Italian – C1 level
• The highschool diploma is mandatory
• Microsoft Excel skills
• Customer service skills
• Strong interpersonal and negotiation skills
• Team player attitude
• Familiarity with standard analysis tools/techniques
• Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
• Minimum 1 year of experience in financial area (O2C roles preferably)
• Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes
• Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
• Ability to understand KPI measures and their impact on profitability
• Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery

Job Responsibilities

• Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
• Ensures quick resolution by the Credit Control Team of issues and escalated items
• Manages a complex AR portfolio, negotiates and implements payment solutions with clients
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assesses all credit management controls and procedures for change and improvement
• Develops strategies and solutions for problematic customers
• Develops strategies and solutions to overcome credit management and credit control challenges
• Is able to develop customer complex account reconciliations
• Ensures cash collection targets are met
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes

Ref. code
1842072
Posted on
07 Feb 2025
Experience level
Entry Level
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting

• Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
• Ensures quick resolution by the Credit Control Team of issues and escalated items
• Manages a complex AR portfolio, negotiates and implements payment solutions with clients
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assesses all credit management controls and procedures for change and improvement
• Develops strategies and solutions for problematic customers
• Develops strategies and solutions to overcome credit management and credit control challenges
• Is able to develop customer complex account reconciliations
• Ensures cash collection targets are met
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcome