he Role

This senior leadership role sits within the Risk team, focused on shaping the organisation’s overall collections strategy and managing complex recovery processes.

- Manage complex recovery matters with professionalism and sensitivity

- Collaborate across departments to shape effective recovery solutions

- Represent collections in senior meetings and with key external stakeholders

- Oversee third-party collection providers and maintain service standards

- Strengthen internal frameworks for early risk detection and portfolio health

- Guide team development while introducing smarter, tech-enabled processes