The Collections Representative will assist with all aspects of loan, credit card, and negative account collections for JM Associates Federal Credit Union, with a focus on early- and late-stage delinquencies, the repossession process, bankruptcy filings, and loan recovery efforts. Most member and vendor interaction will be via phone, email, and electronic correspondence in an office setting. Not a remote position.

QUALIFICATIONS:

• Experience in a financial service setting is required.
• Experience in collections or a related field is required.
• Knowledge of legal aspects of collections, bankruptcy, and repossession.
• High school diploma or GED required.
• Great verbal and written communication skills
• Problem-solving with a customer-focused mindset
• Computer proficiency

BENEFITS:

• Excellent pay, bonuses, & retirement savings
• Pay differential for Spanish-speaking candidates
• Toyota Vehicle Purchase Deals & Discounts
• 4 Weeks Paid Time Off
• Tuition Reimbursement, student loan repayment, and opportunities for career growth
• Health & Wellness benefits, including on-site Medical Clinic
  

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

• Frequent member contact and correspondence through multiple channels.
• Initiate contact with members to discuss and negotiate tailored repayment plans for outstanding debts.
• Process legal actions such as bankruptcy filings and mitigation.
• Assist with repossession and foreclosure processes to completion.
• Interact with third parties to assist with collections.
• Electronically document interactions, conversations, and agreements.
• Monitor overdue accounts to identify and execute necessary recovery actions.
• Report on collection activities and the status of accounts receivable