Collections Representative at Magnolia Plumbing

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Accounts Receivable, Customer Service, Negotiation, Microsoft Office, Interpersonal Skills, Payment Processing, Billing Disputes, Invoice Management, Service Management Software, Detail-Oriented, Organizational Skills, Communication, Problem Solving, Professionalism, Team Support

Industry

Construction

Description

Description Magnolia Plumbing Heating & Cooling is seeking a detail-oriented and organized Collections Representative to support our financial operations within a fast-paced company. The Collections Representative is primarily responsible for managing the collection of outstanding customer balances. This includes contacting customers regarding overdue accounts, negotiating payment arrangements, and maintaining accurate records of all communication and payment activity. The role also involves close coordination with billing and service departments to ensure invoice accuracy and customer satisfaction, and any other means deemed necessary by the Accounting Manager. Key Responsibilities: Monitor accounts receivable aging and identify delinquent accounts. Contact customers via phone, email, or mail regarding overdue invoices. Document collection efforts and follow-up schedules in the company’s system. Investigate and resolve payment discrepancies or billing disputes. Work with the Billing Coordinator to verify or reissue invoices when necessary. Recommend accounts for escalation, write-off, or third-party collections as appropriate. Maintain professionalism in all customer interactions and adhere to company policies. Assist with processing payments or setting up payment plans as needed. Upload invoices to vendor portals (e.g., Corrigo, CBRE Vendor Café, Ecotrak, Coupa, etc.). Provide weekly collection status updates to the Accounting Manager. Assist with vendor onboarding which includes, but is not limited to, filling out and returning paperwork, setting the vendor up in Service Titan, and facilitating the credit application process for new/existing commercial and residential COD customers. Support the Accounts Receivable and administrative team with related tasks as assigned by the Accounting Manager. Requirements Preferred: Associate degree in Business Administration, Accounting, or related field 2-3 years in accounts receivable or collections, ideally in a trade or service environment Microsoft Office - specifically Word, Excel, and Outlook – should have an advanced level of ability on the beginner/intermediate/advanced/expert scale. Strong interpersonal and negotiation skills. Ability to handle difficult conversations with professionalism. Experience with service management or accounting software

Responsibilities

The Collections Representative is responsible for managing the collection of outstanding customer balances, including contacting customers about overdue accounts and negotiating payment arrangements. This role also involves coordinating with billing and service departments to ensure invoice accuracy and customer satisfaction.