BENEFITS START DAY 1 FOR FULL-TIME COLLEAGUES - NO WAITING PERIOD!

For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet.”

JOB SUMMARY

The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.

REQUIRED EXPERIENCE

• Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping

• Knowledge of billing procedures and collections techniques

• Must have knowledge of collections and ability to work in a fast-paced environment.
• Must be proficient in Microsoft Office (Word, Excel, etc.)
• Have a working knowledge of FDCPA and GLB Privacy Act.

FORMAL EDUCATION, QUALIFICATIONS OR TRAINING

• 
  High School Diploma OR GED required

WORK-LIFE BALANCE

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
  We are looking for individuals who want to make a difference where our customers live and work. Is that you?
  This company is a Drug Free workplace.
  Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
  Know Your Rights - Workplace Discrimination is Illegal
  Pay Transparency - Nondiscrimination Provision
  California residents click here to review your privacy rights.
  By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

• Handle telephone collections on past due accounts receivables

• Implement and monitor payment plans

• Responsible for call handling and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers.
• Contact customers as needed in an effort to resolve account issues.
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries.
• Provide documentation to customers requesting invoices, statements, etc.