Waste Connections, has an immediate opening for a Collections Representative in our Dallas, TX location. In this position you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing. This is a full-time position excellent benefits package. Schedule is Monday-Friday from 7:30 am to 4 pm.

REQUIREMENTS:

• Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
• Strong computer skills to include Microsoft Excel and Word experience.
• Strong verbal and written communication skills.

• Making a volume of outbound calls daily on delinquent accounts
• Working with various managers and departments strategizing and executing monthly collection plans
• Handle difficult customers and escalated calls
• Maintain accurate notes in customer accounts
• Provide assistance with on line payments
• Provide customers recap of accounts for billing disputes
• Results reporting to management