SHORT DESCRIPTION

As a member of the team, you will focus on meeting service levels, key measurement targets and high quality and cost-effective services while overseeing the process (or part of process) according to Capgemini methodologies and policies.

QUALIFICATIONS

• English - B2 level

• Highschool diploma is mandatory

• Microsoft Excel skills
• Customer service skills
• Strong interpersonal and negotiation skills
• Team player attitude
• Minimum 6 months of experience in financial area (O2C roles preferably)

• Responsible for chasing outstanding invoices from customers of our clients

• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets
• Negotiates, implements and documents payment solutions with customers
• Builds and maintains strong relationships with external customers
• Escalates disputes and protracted nonpayment situations in accordance with engagement policies
• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio