COLLECTIONS/SPECIAL ACCOUNTS OFFICER - Bilingual preferred at Sandia Area Federal Credit Union

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Negotiation, Communication Skills, Credit Assessment, Skip Tracing, Customer Service, Problem Solving, Record Keeping, Loan Modifications, Debt Management, Fair Debt Collections Protection Act, Initiative, Flexibility, Counseling, Account Management

Industry

Banking

Description

Job Details Job Location: Albuquerque, NM 87109 Position Type: Full Time Education Level: High School Degree or Equivalent Travel Percentage: None Job Shift: Day Job Category: Banking Join our dynamic team by working exclusively at our administrative office in Albuquerque, NM. Your presence on-site is essential for this role. Schedule of Work: - Monday through Friday: 8:30 AM to 5:30 PM - Rotating Saturday: 9:00 AM to 1:15 PM Please note that this schedule is subject to change as needed. As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being: Comprehensive Medical, Dental, and Vision Insurance Paid Short-Term Disability, Life Insurance, and AD&D Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave Tuition Reimbursement for Professional Development 401(k) Plan with Employer Match Pension Plan for Long-term Security Exciting Opportunities for Career Advancement We’re here to support your growth and well-being! OVERALL JOB PURPOSE: The duties and responsibilities of the Collector position include but are not limited to: DUTIES AND RESPONSIBILITIES: Collects past due loan payments in accordance with policies and practices Ascertains reason for delinquency, counsels and work with members to cure delinquent accounts by making payment arrangements enlisting cooperation of member Performs skip tracing Markets repossessions Recommends accounts for charge off Makes recommendations for extension agreements and loan modifications Maintains accurate and current records of collection activity Investigates credit bureau disputes Qualifications EDUCATION AND EXPERIENCE REQUIREMENTS High school degree or equivalent Two to four years collections experience required with progressive responsibilities in collection procedures Productive degree of initiative to manage large volume of delinquent accounts independently Familiarity with the Fair Debt Collections Protection Act Ability to accurately assess and analyze consumer credit reports Good oral and written communications skills Ability to effectively negotiate bad debts Flexible in judgment making Able to handle difficult individuals with a relative degree of ease BENEFITS: Medical, Dental & Vision Insurance Paid Short-Term Disability, Life Insurance and AD&D Paid Federally Recognized Holidays Vacation, Birthday, Floating Holiday & Sick Leave Tuition Reimbursement 401(k) with Employer Match Pension Plan Opportunities for advancement ** Please submit an employment application to www.sandia.org/careers *** Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer. Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Collections/Special Accounts Officer is responsible for collecting past due loan payments and counseling members to resolve delinquent accounts. This includes maintaining accurate records, performing skip tracing, and investigating credit bureau disputes.