Requirements:

• Confidence speaking professionally on the phone
• Comfort in high volume and fast paced workplace
• High attention to detail for data entr

ROLE

The role of the Collections Specialist is to call on customers with outstanding balances and collect the required funds using excellent negotiating skills, company systems and tools. You will be empowered to provide solutions and make good decisions based on the needs of our customers and our current business practices by providing complete and accurate information.
ADR strives to provide a very healthy company culture and environment that allows for continuous success of each Collections Specialist. The company strives to be a highly desirable organization to work for and believes their people are the most important asset to the company.

RESPONSIBILITIES

• Make outbound calls to customers and resolve client-billing problems and rescue accounts receivable
• Work with customers to find methods to get their account current
• Report collection activity, address client queries, and develop repayment plans
• Provides customers with respective, courteous, friendly service
• Identify issues attributing to account delinquency and discuss them with management
• Log necessary details of phone call into the company database
• Be an active listener who can show empathy and patience
• Become a expert user within the company operating software program
• Spend approximately 25 minutes each day learning in ADR University
• Understand and embrace the company core values and mission
• Work in a fast-paced, high volume, fun, energetic environment
• Follow the rules and guidelines established by the management team
• Bring a positive attitude to all communication with the customer and team
• Be aware of areas that may require improvement and work on them
• Be respectful to your teammates by showing up on time for all scheduled events
• Support your team members as necessary
• Show up everyday, 100% engaged in your area of responsibility
• Completes special assignments and other tasks as assigned

GENERAL RESPONSIBILITIES

• Understand and embrace the company’s core values, mission, and vision
• Contribute to a fast-paced, high-volume, fun, energetic environment
• Follow the rules and guidelines established by the management team
• Be aware of areas that may require improvement and work on them
• Be respectful to your teammates by showing up on time and being supportive
• Flexibility and adaptability are key in an ever-changing environment
• Continue to grow and develop your skills that may require improvement
• Be aware of and bring to the attention of management any areas that may need improvement and focus on them
• Be respectful of everyone’s time by beginning work at your scheduled time
• Willingness to make phone calls internally to companies, haulers, vendors, and customers
• Support your fellow team members as necessary
• Arrive to work 100% engaged and with a positive attitude
• Aid in the completion of special projects when requested should time allow
• Make phone calls internally and externally as needed/requested
• Navigate within ADR’s CRM and any other company programs
• Be logged in to the ADR Office during scheduled work hours and meetings.
• While on the clock with ADR, give your role here your full attention.
• Even though we work virtually, please make sure you are as distraction-free and noise-free as possible from anyone and anything at home to maintain confidentiality, etc.
• Learning is a necessity at ADR. Occasionally or even frequently, you will be expected to read a book, do online training or research, learn from videos, work with a coach or coaches, shadow teammates, and more. We must do this to maintain skills, learn, and grow. The only truly constant thing is change, so we need to embrace it, learn, and grow.
• Dress appropriately while on camera and be aware of your surroundings
• Show up professionally daily and dress in an ADR shirt or professionally dressed when meeting with outside reps of any organization
• Log out of company programs when not at your computer
• Be able to work in a confidential environment
• Support your team members as necessary
• Show up every day 100% engaged with a positive attitude
• Complete special assignments and other tasks as assigned

Requirements:

• Confidence speaking professionally on the phone
• Comfort in high volume and fast paced workplace
• High attention to detail for data entry