JOB SUMMARY

We are looking for a new detail-oriented and goal focused member to join our team to take the reigns as Collections Agent. You will be reporting directly to the VP Finance. You will be required to provide a daily report on your progress to the VP which may include, but not be limited to, total amount collected, number of calls made, and updates on large outstanding accounts.
The following list is not exhaustive, other duties may be assigned by management. All tasks apply to Canadian and US divisions

EXPERIENCE

• 1+ years of relevant work experience
• Customer service experience an asset
• Diploma in administration, finance, or accounting an asset
• Oral and written fluency in French and English
• BSP card or clearance to apply for BSP card
• Strong communication skills
• Knowledge of Microsoft Office
• Must handle all information with confidentiality and discretion
  Job Types: Full-time, Permanent
  Pay: From $40,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off

• Contact clients via phone and email to collect overdue payments and resolve account discrepancies.
• Maintain accurate records of all communications and transactions in the accounting software.
• Daily collection of outstanding customer invoices
• Develop and manage payment schedules with customers
• Process payments using Accounting Software
• Liaise with 3rd party collection company
• Prepare customer statements and credit notes
• Update credit card information in accordance with PCI regulations
• Update and process monthly pre-authorized payments
• Update and process monthly recurring credit card payments
• Ensure compliance with health, security, quality, and recycling policies
• Perform any other tasks that may be assigned to you from time to time