Collections Specialist at Aston Carter

Coral Gables, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

21.63

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection, Accounts Receivable, Salesforce, Microsoft Office, Excel

Industry

Staffing and Recruiting

Description

Description Position Summary: We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Key Responsibilities: • Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages. • Perform daily collection activities including phone calls, emails, texts, and formal letters. • Maintain a structured follow-up system to ensure customer commitments are met. • Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes. • Prepare weekly forecasts and progress reports by aging bucket. • Analyze aging accounts receivable (AR) and monitor for non-payment trends. • Offer and manage payment plans, process payments, and evaluate eligibility for extensions. • Conduct skip tracing and assign field cases for accounts lacking contact information. • Investigate and resolve collection-related disputes in a timely manner. • Prepare and submit cases for litigation to the legal team. • Coordinate with third-party collection agencies and manage feedback loops. • Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances. Skills collection, accounts receivable, Salesforce, Microsoft Office, Excel Top Skills Details collection,accounts receivable,Salesforce,Microsoft Office,Excel Additional Skills & Qualifications Minimum Requirements: • Experience: Minimum 3 years in a collections role managing aging and default accounts. • Education: High school diploma required; college degree preferred. • Software Proficiency: o Zuora (billing and subscription management) o Salesforce (CRM and case tracking) o CIS (Customer Information System) o Microsoft 365 Suite (Excel, Outlook, Teams, etc.) Preferred Attributes: • Customer-focused mindset with a problem-solving approach • Ability to maintain professionalism in challenging situations • Organized, analytical, and results-driven Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Coral Gables, FL. Pay and Benefits The pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Coral Gables,FL. Application Deadline This position is anticipated to close on Nov 16, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Collections Specialist will manage and resolve delinquent accounts across various aging buckets, performing daily collection activities and collaborating with cross-functional teams to resolve payment issues. They will also analyze accounts receivable and negotiate settlements to ensure timely collections while maintaining positive customer relationships.