Are you a self-motivated, hardworking individual who thrives in a dynamic and fast-paced environment? Christensen Law Firm, located in Cambridge Ontario is seeking an experienced Collections Specialist to join our growing team.
Our firm specializes in unsecured debt collection and has been at the forefront of mass litigation programs for large credit grantors, revolutionizing the debt collection process in Canada. As an industry leader, we offer a unique opportunity to work in a non-traditional practice that combines legal expertise with business skills. You will collaborate with a dedicated team of lawyers, paralegals, law clerks, legal assistants, and other professionals.
As a Collections Specialist, you will play a key role in supporting our clients by facilitating the timely recovery of unpaid court judgments. The ideal candidate will be self-driven, capable of working independently, and adaptable to shifting priorities. Strong problem-solving and strategic thinking skills, along with the ability to manage a high-volume call workload, are critical for success in this role.
Our workplace is casual, welcoming, and fosters a close-knit, family-like atmosphere. We are committed to long-term career development and creating an environment where our team members can thrive.
Join us and be part of an industry-leading organization that is transforming the future of debt collection in Canada.

SKILLS/KNOWLEDGE

• Completion of High School Diploma
• Minimum one year experience in Sales, Customer Service, or Collections
• Previous experience in call center collections, accounts receivable, or a related field (experience in a law firm is a plus) is an asset.
• Knowledge of the litigation process and court procedure is an asset
• Strong oral and written communication skills, with a particular comfort and confidence in phone conversations.
• Proficiency in Microsoft Office at an intermediate level.
• Strong negotiation skills and the ability to resolve conflicts effectively.
• Ability to communicate persuasively and listen critically
• Skilled at multitasking and meeting tight deadlines.
• Ability to work independently and as part of a team in a fast-paced and changing environment.
• Self-motivated, resourceful, and able to prioritize and complete tasks with urgency.
• Ability to remain calm and professional in escalated situations
• Strong attention to detail and adherence to compliance guidelines.

• Proactively manage a portfolio of accounts to recover outstanding debts via phone calls, emails, and written correspondence after having received court judgments
• Manage a high volume of unpaid court judgments in accordance with company work-plans and client directives.
• Communicate daily in efforts to collect outstanding debts with debtors via inbound and outbound calls and email.
• Adhere to a high-compliance environment as mandated by legislation and client requirements.
• Maintain the security and integrity of all information handled.
• Conduct skip trace, asset investigation and review financial documents as required.
• Identify and verify options for enforcing court judgments to support debt collection efforts, including employment information, active bank accounts, and property ownership.
• Coordinate with various third parties, including debtor representatives and/or legal counsel, bankruptcy trustees, credit counselors, court staff, payroll managers, and sheriff offices across the province.
• Collaborate with internal teams, including the Legal Team, Team Leads, Managers, and Finance, to resolve files.
• Investigate and resolve debtor complaints and follow escalation procedures as required.