Collections Specialist at Community Services of America, CSA

Gastonia, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

45000.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Collection Calls, Accounts Receivable, Customer Relationship Management, Time Management, Multitasking, Problem Solving, Microsoft Office, Zoho, ERP Systems, Written Communication, Verbal Communication, Account Documentation

Industry

Book and Periodical Publishing

Description

Description Collections Specialist Join Our Growing Team! Good Will Publishers is seeking a motivated and detail-oriented Collections Specialist to join our fast-paced Accounts Receivable team. This role is responsible for making outbound collection calls on past due invoices while maintaining positive customer relationships. If you thrive in a high-energy environment, are highly organized, and enjoy managing multiple priorities, we’d love to hear from you! Responsibilities Make outbound collection calls regarding past due invoices. Maintain professional and courteous communication with customers while resolving outstanding balances. Manage collections for multiple companies and customer accounts simultaneously. Document all collection activity accurately and thoroughly. Follow up consistently to ensure timely payments. Collaborate with internal departments to resolve account issues and maintain customer satisfaction. Meet individual and team collection goals. Qualifications Previous collections, accounts receivable, customer service, or call center experience preferred. Excellent verbal and written communication skills. Strong organizational and time management abilities. Ability to prioritize and multitask in a fast-paced environment. Comfortable making a high volume of outbound calls each day. Strong work ethic with the ability to work independently. Detail-oriented with excellent problem-solving skills. Proficient with Microsoft Office and accounting software (experience with Zoho or similar ERP systems is a plus). What We’re Looking For Positive attitude and professional demeanor. Self-motivated with a strong sense of accountability. Ability to juggle multiple companies, accounts, and priorities without losing attention to detail. Dependable, organized, and driven to achieve results. Team player who enjoys contributing to a collaborative work environment. What We Offer 45K Base Salary Paid time off and holidays. Opportunities for growth and advancement. Supportive team environment. Stable, full-time position with a growing company. If you’re someone who enjoys solving problems, communicating with customers, and staying organized in a fast-paced environment, we’d love to meet you. Apply today and become an important part of our Collections team!

Responsibilities

The role involves making outbound collection calls to resolve past due invoices while maintaining positive customer relationships. The specialist will manage multiple accounts and collaborate with internal departments to ensure timely payments.