COPPERSMITH RECRUITMENT AND SERVICES INC – ON BEHALF OF OUR CLIENT

Job Type: Full-time
Location: Indianapolis, Indiana (Hybrid – 2 days per week in office, 3 days remote)
Start Date: September 29th
Openings: 10 positions available
Hours: 40 per week
About the Role
Coppersmith Recruitment and Services Inc is seeking motivated Collections Specialists for a full-time opportunity based in Indianapolis, IN. This is a hybrid position that combines in-office collaboration with remote flexibility.
As a Collections Specialist, you will play a key role in managing assigned accounts, recovering overdue balances, and ensuring compliance with federal regulations. You will engage directly with customers, negotiate payment arrangements, and deliver excellent service while working in a fast-paced, results-driven environment.
This is an excellent opportunity for individuals looking to build a career in financial services, debt recovery, or customer account management.

Key Responsibilities

• Manage a portfolio of delinquent accounts and follow up with customers regarding overdue balances.
• Initiate contact through phone calls, emails, and written correspondence.
• Negotiate payment solutions, ensuring agreements are in line with company standards and federal guidelines.
• Document all collection activities accurately, maintaining compliance with regulations.
• Provide professional, empathetic, and customer-focused communication at all times.
• Utilize skip tracing and research tools to locate hard-to-reach account holders.

What We’re Looking For

REQUIRED SKILLS & QUALIFICATIONS:

• Must have Debt and Collections experience.
• Strong negotiation and persuasion skills with the ability to handle sensitive conversations.
• Excellent verbal and written communication skills, including active listening.
• Detail-oriented with strong organizational and time management abilities.
• Ability to remain professional and calm when resolving conflicts.
• Basic computer literacy, including Microsoft Office Suite.
• Willingness to work flexible hours, including evenings and weekends if needed.
• Ability to obtain required collections license upon placement.

PREFERRED QUALIFICATIONS:

• 0–1 years of experience in collections, accounts receivable, or customer service.
• High school diploma or equivalent (college coursework in business or finance is a plus).
• Familiarity with debt collection laws, compliance standards, and collections software.

Why Apply?

• Hybrid schedule offering work-life balance (2 office days, 3 remote).
• Career growth opportunities in financial services and collections.
• Be part of a supportive and professional team environment.
• Multiple openings available for immediate start.

• Manage a portfolio of delinquent accounts and follow up with customers regarding overdue balances.
• Initiate contact through phone calls, emails, and written correspondence.
• Negotiate payment solutions, ensuring agreements are in line with company standards and federal guidelines.
• Document all collection activities accurately, maintaining compliance with regulations.
• Provide professional, empathetic, and customer-focused communication at all times.
• Utilize skip tracing and research tools to locate hard-to-reach account holders