JOB DESCRIPTIONJOB TITLE: COLLECTIONS SPECIALIST

Location: Columbus, Ohio
About Us: We are dedicated to providing exceptional financial services to our clients. As a leader in the industry, we are seeking motivated and detail-oriented individuals to join our team as Collections Specialists. If you are passionate about helping clients navigate their financial challenges and have a knack for resolving outstanding debts, we want you on board.

JOB DESCRIPTION: COLLECTIONS SPECIALIST

Collections Specialist Responsibilities: As a Collections Specialist, you will play a crucial role in our mission to recover outstanding debts while maintaining a positive and empathetic approach. Your responsibilities will include:

• Contacting clients with outstanding debts through various communication channels (phone, email, and mail).
• Negotiating payment arrangements and settlements with clients while adhering to company policies and guidelines.
• Investigating and resolving discrepancies and disputes.
• Keeping detailed and accurate records of all collections activities.
• Providing exceptional customer service and building positive relationships with clients to encourage timely payments.

COLLECTIONS SPECIALIST REQUIREMENTS:

• Previous experience in collections is a must.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Attention to detail and the ability to work independently.
• Proficiency in Microsoft Office Suite and basic computer skills.

• Contacting clients with outstanding debts through various communication channels (phone, email, and mail).
• Negotiating payment arrangements and settlements with clients while adhering to company policies and guidelines.
• Investigating and resolving discrepancies and disputes.
• Keeping detailed and accurate records of all collections activities.
• Providing exceptional customer service and building positive relationships with clients to encourage timely payments