JOB REQUIREMENTS

• 3+ years in Customer Service/Collections related experience.
  · Bachelor’s degree preferred.
  · Ability to work independently.

· Ability to prioritize and shift one’s focus to urgent issues while not falling behind on other duties.

• Ability to quickly grasp situations and make decisions to ensure problems are resolved.
• Excellent communication and organizational skills including effective written and verbal communications skills to communicate with various levels within the organization.
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Proficiency reviewing Schedules of Values (SOVs) in accordance with project contracts and payment applications.

Job Type: Full-time
Pay: From $30.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In perso

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Perform collection activity for Accounts Receivable invoices and manage overdue/past due invoices from customers within agreed terms.
· Negotiate payment arrangements on past due accounts to avoid outside collections.
· Turning accounts over to outside collection agencies when needed.
· Investigate and diagnose potential errors, discrepancies and chargebacks, and forward to appropriate department(s) for a resolution.
· Reinforce relationships with customers by leading effective and continuous communications.
· Maintaining customer account status (on hold, COD) and other information as needed.
· Accounts Receivable Audits.
· Knowledge of contractual agreements entered into by bids, preliminary information forms and stop pay notices, stop work notices and payment bond claims.
· Knowledge of Accounting and possess the understanding of how Billing functions affect P&L and Inventory.
· Perform ad-hoc reporting, as required.

· Ability to prioritize and shift one’s focus to urgent issues while not falling behind on other duties.

• Ability to quickly grasp situations and make decisions to ensure problems are resolved.
• Excellent communication and organizational skills including effective written and verbal communications skills to communicate with various levels within the organization.
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Proficiency reviewing Schedules of Values (SOVs) in accordance with project contracts and payment applications