JOB DESCRIPTION

Come join us at FDR Alliance as we expand our Team!
We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower consumers to overcome debt and create a brighter solution. We are hiring both experienced and entry level Collectors to help us develop and grow a dynamic team.
Our work environment includes a modern office setting.
Job Type: Full time permanent, onsite, no remote work.
Job location: 1640 S. Stapley Drive, Suite 251, Mesa Arizona 85204

JOB DESCRIPTION:

• Contact customers with balances and negotiate payment terms and schedules
• Effectively maintaining work files for outbound, and incoming calls
• Collect on delinquent accounts in a timely, orderly and professional manner
• Communicate effectively with Internal and External customers
• Follow all standardized collection procedures.
• Adherence to the Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations.
• Use various collection systems to update customers’ accounts and to correspond with
• Follow the Collections and skip tracing guidelines
• Meet or exceed Performance goals and deadlines
• Performs other duties and assigned

REQUIRED EXPERIENCE:

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Excellent customer service skills
• Goal-oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset - Spanish

Please refer the Job description for details