Collections Specialist at FIRST BANKERS TRUST GROUP

Quincy, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

24.03

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Analytical Thinking, Problem Solving, Interpersonal Communication, Financial Analysis, Credit Monitoring, Negotiation, Database Management, Project Coordination, Team Collaboration, Technology Utilization, Empathy, Mathematical Aptitude, Attention To Detail, Compliance Adherence, Relationship Building

Industry

Banking

Description

Job Details Level: Experienced Job Location: Operations - Quincy, IL Position Type: Full Time Education Level: 2 Year Degree Salary Range: $19.23 - $24.03 Hourly Travel Percentage: None Job Summary & Key Accountabilities First Bankers Trust Company is offering a fast-paced job opportunity for interested candidates! Apply today to secure a fulfilling career along with these additional perks: Comprehensive, value-added career opportunities Focus on career development, broad exposures, and learning new things daily Opportunities to help others and make a difference in the community Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing Vacation and PTO time reflective of your experience Volunteering time off of 12 hours per year Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums The Collections Specialist position is accountable for supporting the lending officers by conducting ongoing financial monitoring, analyzing credit information pertaining to loans, and escalating and facilitating customer service activities associated with credit and collections inquires and action items. This position works closely with the collections management and lending teams, including the broader credit team in the execution of day-to-day activities. Monitor customer accounts and/or loan portfolios in order to identify and escalate potential issues and thereby maximize credit quality and minimize the company's credit risk and potential loss. Analyze financial/credit information to ensure loans are secure. Provide customer service associated with executing credit and collections outreach (phone, text, email, onsite visits) and organizing payment arrangements while building customer relationships. Solve billing problems and inquiries, and negotiate payment programs or arrangements while staying within collections compliance guidelines. Provide credit assistance, including submission of extension requests and other recovery activities. Prepare and distribute communications to customers regarding loan status or repayment arrangements/terms. Follow policies and procedures designed to reduce delinquency. Maintain databases used to analyze accounts and/or portfolios. Prepare and submits monthly credit memos and reports. Coordinate and execute small projects or components of larger projects. Performs other duties as required. Key Competency Requirements Bachelors Degree in Business or Finance-related field or equivalent experience 1 year of related experience/exposure within the banking industry preferred Demonstrates aptitude for mathematical and/or financial transactions Demonstrates analytical thinking skills Demonstrates ability to execute day to day work under direct supervision Demonstrates excellent customer service and empathy skills Demonstrates strong persuasive and interpersonal communication skills Demonstrates aptitude for problem-solving and identifying creative solutions with internal and external clients Demonstrates ability to thrive in a fast-paced environment Demonstrates ability to address basic job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff Demonstrates ability to work in diverse teams and build/maintain positive working relationships Demonstrates ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies Possession of a valid drivers license is required Work Environment: At least 50% of this positions time is spent supporting loan collection activities both onsite and offsite. When onsite, the environment is a business office setting with low noise level. Intermittent e-commuting is an option for this position, based on performance and subject to a trial period. This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds. The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level. First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.

Responsibilities

The Collections Specialist is responsible for supporting lending officers by monitoring customer accounts and analyzing credit information related to loans. This role involves providing customer service for credit and collections inquiries and facilitating payment arrangements.