Collections Specialist at First Citizens Bank

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Negotiation, Financial Services, Skip-tracing, Risk Mitigation, Professional Etiquette, Call Quality, Account Documentation, Fact-finding

Industry

Banking

Description

Overview This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy. Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times. Qualifications Bachelor's Degree -OR- High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services Additional Requirements: Excellent written and verbal communication skills Ability to negotiate Ability to type and talk and work in multiple systems simultaneously Advanced attention to detail Proven ability to resolve customer concerns with professional etiquette Preferred Qualifications: Advanced collections skills in high-volume environment Intermediate skip-tracing experience Bachelor's degree Large Financial Institution or Banking industry experience Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Responsibilities

Responsible for collecting past due payments from retail and consumer accounts via phone while maintaining high client experience standards. The role involves analyzing delinquency reasons, establishing payment arrangements, and documenting account activity to mitigate bank risk.