Collections Specialist at FORUM Credit Union

Fishers, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

40000.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Advice, Problem Solving, Account Maintenance, High Call Volume Management, Collections, Skip Tracing, Collaboration, Product Recommendation, Computer Skills, Positive Attitude

Industry

Financial Services

Description

Overview Hybrid or remote work available following initial training period Must live within one hour of Fishers, IN headquarters Base Compensation: $38K-$40k plus incentives Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community? We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams. We are hiring a Collections Specialist to join our team and help us keep growing. As a Collections Specialist you will collect on all credit union loan products in a friendly, professional manner. Responsibilities Daily responsibilities consist of: Actively assisting our members and providing them with financial advice Problem solving and member account maintenance Maintaining high call volume, collecting from Members, and utilizing skip tracing Collaborating with peers and supervisors daily Identifying and recommending our Credit Union products and services Qualifications What do we need from you? High School Diploma or Equivalent Previous Collections and/or Customer Service Experience Some Call Center Experience Proficient Computer Skills Enthusiastic & Positive Attitude What can you expect from us? Competitive base pay + incentives Generous paid time off plus 11.5 holidays Student loan reimbursement Tuition Assistance Wellness & health reimbursement programs 401(k) with company match Health, dental & vision coverage Professional development/award winning training Community involvement and paid volunteer time Please note: A criminal background screen will be conducted upon hire. FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Collections Specialist will be responsible for actively assisting members, providing financial advice, and maintaining member accounts through problem-solving. Daily duties also involve managing high call volumes, collecting payments from members, and utilizing skip tracing techniques.