ABOUT YOU

• Exceptional interpersonal skills and ability to build relationships
• Outstanding written and verbal communication skills; You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach
• Superb time management and organizational abilities – you can manage a high volume of accounts
• Fluent in English and German and one other major European languages (French, Spanish or Italian preferred)

ABOUT US

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

ABOUT THE ROLE

We’re hiring a Collections Specialist to ensure timely payments from our customers. In this role, you’ll be both a customer advocate and a financial steward – engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You’ll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.
Location - Berlin, Germany (in office 3+ times per week)

WHAT YOU’LL BE DOING

• Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions
• Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service. Be proactive in resolving customer cases
• Continuously look for ways to improve our collections playbook – from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO
• Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing
• Manage a portfolio of customer renewals – send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration
• Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn
• Other duties as needed