Collections Specialist

at  GFL Environmental

Perform collection activity for GFL Environmental Services as assigned for the Ontario Region. Reporting to the Manager of Billing, the role works effectively with a number of key interests across the Region including Senior Management, Facility Operations Management, Sales Management and Sales Representatives, and branch personnel by providing them status of collections. Provide excellent customer service to both internal and external clients. Liaison with Corporate Collections Group.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• University or College , Technical School or equivalent combination of education and experience
• Three to Five years experience in collections, account receivable and customer service
• Excellent customer service and phone skills
• Working knowledge of Microsoft Office, Outlook, Word and Excel
• Knowledge of other customer relationship software an asset
• Ability to resolve customer complaints and questions – excellent interpersonal skills and ability to deal with difficult situations while maintaining superb customer relations
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and excellent organizational skills
• Relentless desire to succeed and collect money
  We thank you for your interest. Only those selected for an interview will be contacted.
  GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.co

• Analyze and reconcile customer accounts monthly and resolve any outstanding payment issues
• Manage and execute customer accounts collection process as approved by management including making phone calls, e mail correspondence , mailing letters, documenting all collections correspondence clearly in a detailed manner in the OMS or other systems as required
• Escalate unresolved issues to Manager or other collections associates as needed up to and including support from Corporate Collections team leads
• Reports monthly to Manager outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information, changes to customer contacts, etc
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash and credit balances with cash applications
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced environment
• Conform in all respects with applicable laws, regulations, ordinances
• Follow company polices, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.