Collections Specialist - Government and Ministry of Finance Portfolio

at  FDR Ltd group of companies

POSITION: GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST

Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate – level Collection Agents for our OGA/MOF department. We will also accept agents applying for Major Banks, Auto and Telecommunications portfolios. The position is an onsite position.
The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.
Job Type: Full Time, Remote
Job Location: Remote - Must be residing in BC or Alberta
Hours: 40 hours
Salary: Competitive salary and health benefits plus commission and bonuses.

REQUIRED EXPERIENCE:

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Excellent customer service skills
• Goal-oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset

• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained