Description:
Performs all tasks necessary to ensure accurate and timely collection of all self-pay accounts for medical services provided by Hillsboro Area Hospital dba Hillsboro Health. Processes, monitors, follows up on, and investigates charges owed to the organization. Send overdue notices to delinquent accounts and forward uncollected accounts to a collection agency. Normally scheduled Monday through Friday.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalency
• Minimum 1 year experience in hospital insurance billing procedures preferred.
• Knowledge of debt collection law preferred
• Minimum 2 years’ computer experience with proficiency in multiple computer applications preferred.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, calculator, with average typing skills.
• Above average customer services skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Processes weekly statement cycles, verifies for accuracy, and distributes to patients according to policy.
• Assists in identifying possible charity and/or uninsured applicants and communicates patients to the Financial Counselor.
• Assist patients via phone with questions regarding statements.
• Attempt to collect debt through various forms of communication including but not limited to phone and debt collection notices.
• Monitor accounts for overdue payments. Follow up with guarantors on balances owed at 35 days after statements are mailed.
• Assist with establishing payment plans.
• Sends delinquent accounts to outside collection source for collections in a timely and accurate manner.
• Maintains and completes follow-up on credit balances for self-pay accounts.
• Consistently records follow-up in visit notes.
• Answers patient billing questions in a professional and courteous manner.
• Respond to written communication from guarantors within 2 days of receipt.
• Maintain orderly condition of assigned work area.
• Maintain confidentiality of all patients, hospital, and physician related information.
• Is knowledgeable of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.

OTHER RESPONSIBILITIES

• Completes assigned daily duties.
• Accepts reassignment to other units if necessary.
• Follows expected work practices.
• Communicates with Business Office and Registration teams.
• Displays thoroughness and accuracy of work.
• Works in a safe manner, including reporting unsafe equipment or environment.
• Well organized, accepts assignments willingly and accomplishes them in a timely manner.
• Anticipates problems and suggests solutions.
• Works steadily and always keeps busy.
• Ability to work well with a diverse work team.
• Ability to work under pressure with time constraints.
• Ability to work independently with minimal supervision.
• Ability to work well with numbers.
• Good mental health and emotional maturity
• Maintain appearance appropriate for job duties.
  (The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)