Collections Specialist I at U.S. Venture, Inc.

Appleton, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Results-Driven, Problem Solver, Patient, Thinking Outside The Box, Customer Service, Record Keeping, Billing Issue Resolution, Account Reconciliation, Inbound Calls, Judgment, Continuous Improvement, Quality Control, Attention To Detail, Financial Data Interpretation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

POSITION SUMMARY The Collection Specialist I is responsible for managing and collecting outstanding accounts receivable from customers. This entry-level position involves contacting customers to ensure timely payments and resolving any billing issues. Offer best in class service and support to internal and external customers within our finance collections department. We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. The hours for this position will be 8:30 - 5:00 PM and this role is located on-site in Appleton. JOB RESPONSIBILITIES Contact customers via phone, email, or mail to collect outstanding payments. Maintain accurate records of all collection activities. Assess and resolve billing issues and disputes in a timely manner. Provide excellent customer service to customers. Collaborate with the finance team to reconcile accounts Utilize problem solving skills to resolve customer questions and concerns Work in a fast-paced environment to answer high volume of inbound calls Serve as a liaison between internal stakeholders addressing inquiries and resolving issues. Use sound judgement when making decisions and thinking through various scenarios Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization Continuously learn and develop self professionally Support corporate efforts for safety, government compliance, and all other company policies & procedures Perform other related duties as required and assigned QUALIFICATIONS Required: Must be at least 18 years of age with a HS Diploma/GED 0-1 years of related customer/collections service experience An effective communicator who understands the importance of listening and being empathetic Strong attention to detail and deadlines Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems Utilize out of the box thinking to problem solve with customers under diverse situations Ability to read and interrupt financial data (customer, pricing, availability, etc.) Ability to work and grow in a fast-paced environment DIVISION: U.S. AutoForce U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101. For over 70 years, U.S. Venture, Inc. has been recognized as an innovative leader in the distribution of renewable and traditional energy products, lubricants, tires, parts, and using data-driven insights to manage energy and information in the global movement of goods. U.S. Venture delivers creative, sustainable solutions that give their customers a competitive edge, and enable the company to support the communities in which they live, work, and play. Through the values lived by their businesses, U.S. Energy™, U.S. AutoForce, Breakthrough®, U.S. Lubricants, and IGEN®, U.S. Venture seeks new ways to drive business success while being steadfast in its commitment to making the world a better place. Our Culture Our success is our people. We live for the pursuit of bold ideas, making a positive impact, and achieving our full potential. Our work inspires us to find a better way to change the world. Great Place to Work-Certified™ We’ve been recognized as a top organization for the positive culture and team member experiences we’ve built and grown over time. Click here to learn more of what makes our company culture stand out.

Responsibilities

The Collections Specialist I manages and collects outstanding accounts receivable by contacting customers via phone, email, or mail to ensure timely payments. This role also involves resolving billing issues, maintaining accurate records of collection activities, and collaborating with the finance team to reconcile accounts.