WHAT YOU’LL BE DOING

• Partnering with lessees to understand the reason for account delinquency and evaluating the customer’s financial situation
• Negotiating full payments or structured repayment terms based on customer capability
• Consistently learning and applying operational policies and State & Federal regulations governing collections
• Demonstrating professionalism and empathy during every customer interaction while occasionally exercising assertiveness when required
• Managing structured workdays with monitored calls for quality and accuracy
• Demonstrating strong organizational and time management skills to achieve department productivity metrics
• Completing other duties as assigned by leadership