JOB TITLE: COLLECTIONS SPECIALIST - LITIGATION

Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: £33,057 pa, plus bonus.
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm
Friday – 9am to 4pm or 9am – 5pm
Occasional Saturday and month end additional hours as per business needs.
Location: Office based (Manchester City Centre)
Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

ABOUT US:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

THE ROLE:

Our Collections Teams excel at supporting our customers through difficult times. We are seeking a skilled Collections Specialist to ensure we meet our strategic goals, whilst acting in our customers best interests.

RESPONSIBILITIES INCLUDE:

• Managing a set of customer accounts that are 7 months + in arrears
• Delivering quality customer service
• Building an individual relationship with our customers
• Going through income and expenditures
• Setting up payment plans and offering tailored support were appropriate.
• Responsibly handling difficult calls and vulnerable customers
  You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.

THIS ROLE IS FOR YOU IF YOU HAVE:

• Collections experience in consumer credit is essential.
• Collection litigation experience is essential.
• A track record in managing customer accounts.
• Proven ability in identifying the underlying cause of arrears.
• Strong negotiation skills.
• Experience of dealing with vulnerable customers.
• Team spirit and a positive attitude.