Collections Specialist - Madison, WI (On-site) at Gainwell Technologies LLC

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

41600.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Operations, Collections Operations, Communication Skills, Customer Service Skills, Microsoft Office, Business Systems Software, Negotiation Skills, Compliance Knowledge

Industry

IT Services and IT Consulting

Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Join Gainwell Technologies and play a key role in helping clients manage financial operations efficiently and compliantly. As a Collections Specialist, you’ll handle outbound and inbound communications with customers to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding all compliance standards.Your role in our mission • Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.• Document all communications and updates accurately to maintain account history and compliance records.• Verify loan or account details, ensuring proper authorization and adherence to client specifications.• Facilitate customer payments through approved systems and assist with repayment arrangements as needed.• Maintain accurate customer data and process updates to ensure timely and correct account information.What we're looking for • Minimum 2 years of experience in credit or collections operations.• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.• Strong communication and customer service skills.• Proficiency in Microsoft Office applications and business systems software.• Ability to negotiate payment terms while maintaining professionalism and empathy.What you should expect in this role 100% onsite position at our Madison, WI office located at 313 Blettner Blvd. Full-time schedule, Monday–Friday (40 hours per week), following standard Central Time business hours. Opportunities for professional growth, ongoing training, and skill development. A supportive, collaborative work environment focused on quality, compliance, and client satisfaction. Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one. Paid time off, company-observed holidays, and vacation eligibility after the standard waiting period. #LI-ONSITE #LI-JT1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Responsibilities

As a Collections Specialist, you will handle outbound and inbound communications with customers to resolve outstanding accounts. You will maintain accurate documentation and ensure a positive client experience while upholding compliance standards.