Collections Specialist at mSupply

Kitchener, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

54500.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit risk assessment, Account reconciliation, Negotiation, Communication, Financial acumen, MS Office, Organizational skills, Attention to detail, Problem solving, Data analysis, Reporting, Customer service

Industry

Manufacturing

Description

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com [http://www.msupply.com/]. About Marks Supply Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca [http://www.markssupply.co/]. Description The Collection Specialist is responsible for contacting clients to collect outstanding payments, reconciling customer accounts, managing the flow of the credit application process and some reporting duties as assigned. The Collection Specialist will exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. Key Responsibilities * Conduct credit risk assessments and set-up new customer accounts within the company’s accounting software * Provide recommendations tied to analysis and risk assessment * Review and release customer orders flagged for review * Communicate with customers relating to balances owing and work with them to collect those amounts that are due * Reconcile customer accounts within set area(s) of responsibility and identify discrepancies and variances * Assist in posting payments at peak times * Manage overall customer maintenance in Solar Eclipse accounting system * Various Credit Department reporting as assigned Relevant Skills, Knowledge, and Experience * Professional, hard working and trustworthy * Good financial acumen * Strong proficiency in MS Office and general computer use * Strong organizational skills and an ability to prioritize workload * Strong attention to detail * A desire to learn, grow and be mentored What We Offer: We care about your well-being from day one. Here’s a snapshot of the benefits we provide: * Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day * Life insurance, plus short- and long-term disability coverage * Paid time off – vacation, holidays, and personal days * Employee Assistance Program (EAP) * Employee discounts * ...and much more! Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com #MarksSupply

Responsibilities

The Collections Specialist is responsible for managing customer accounts, conducting credit risk assessments, and collecting outstanding payments. They will also handle reporting duties and reconcile account discrepancies within the accounting system.