Collections Specialist at Phoebe Putney Health System

Albany, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Account Receivable, Customer Service, Negotiation, Persuasion, Problem Solving, Analytical Skills, Investigational Skills, Collection Laws, Account Monitoring, Correspondence, Software Usage, Predictive Dialer, Mathematical Calculations, Punctuality, Attendance

Industry

Hospitals and Health Care

Description

Job Number: 33306 Location: Phoebe Putney Memorial Hospital Street Address: 417 W 3rd Ave City, State: Albany, Georgia Zip Code: 31701 Department: PPMH PATIENT ACCOUNTING Shift: First Shift Job Type: Full time Posted Date: 2026-01-27 Job Description Summary: Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and reducing the self-pay account receivable delinquency. Essential Functions Understanding of collection laws as well as insurance payer and collection issues. Utilizes available statutory and regulatory directives to secure payment for the organization. Timely review and monitor assigned accounts for collection efforts while providing good customer service. Collect payments in accordance with health system policies. Identify issues or concerns that attribute to account delinquency and report to team leader/manager. Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account. Locate and monitor overdue accounts, using collection software and predictive dialer. Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met. Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills Good negotiation and persuasion skills are required Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. Wears protective clothing and equipment as appropriate. Qualifications High School Diploma or GED Required Associate's Degree in Business or health care Preferred Work Experience => 1 years Collections role within a healthcare setting Required Licenses and Certifications CPAR- Certified Patient Account Representative within 1-1/2 Years Preferred Description: Collections Specialist All Career Site links will be transferred to new URLs on January 31st, increasing performance and enhancing security. Your application data will be saved, but any bookmarked links will need to be replaced. All candidates with active applications will receive a notification with the new link once the URLs are live. Thank you for your patience! Phoebe Putney Health System is southwest Georgia’s preferred career choice for professionals who want to improve the community’s health by joining a respected, cutting-edge team. We offer you the opportunity to collaborate with the best colleagues in a friendly, close-knit setting that feels like family. Your career at Phoebe will allow you to apply learned skills, explore new paths and advance into greater opportunities. There's more for you at Phoebe. Phoebe is simply the best, most advanced healthcare provider in the region. If you want to work in the medical field, we are the preferred choice, with the best technology, the most specialists and the area’s top talent. If you are searching for a non-clinical career that allows you to serve the community and grow, you’ll also find us ideal. We’re one of the area’s premier employers, offering a close-knit culture, outstanding benefits and many ways to develop your career.

Responsibilities

The Collections Specialist is responsible for collecting outstanding self-pay accounts receivable dollars, resolving customer concerns, and reducing account delinquency by utilizing collection laws and regulatory directives. This involves timely review and monitoring of assigned accounts, collecting payments according to policy, and identifying/reporting issues contributing to delinquency.