Collections Specialist at Plenti Pty Limited

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Communication, Problem-Solving, CRM Systems, Attention to Detail, Financial Services, Debt Agreements, Payment Plans, Record Keeping, Stakeholder Engagement, Compliance, Skip Tracing, Bankruptcy Management, Call Logging, Fast-Paced Environment

Industry

Financial Services

Description

Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion. About the role: We are seeking an experienced Collections Specialist to join our Collections team. This role is critical in managing customer accounts and supporting timely repayments across our early-stage arrears portfolio, including both secured and unsecured loans. You will work directly with customers to deliver effective collection outcomes while maintaining Plenti’s reputation for responsible and respectful lending practices. Our Collections team is a high-performing, customer-focused group that values collaboration, development, and success. We offer internal career progression opportunities and celebrate achievements through regular team events, creating an environment where our people can grow and thrive. Key Responsibilities: • Manage overdue customer accounts: Assess customers’ financial circumstances and work with them to identify appropriate solutions to return accounts to good standing. • Implement tailored collection solutions: Review and respond to proposed debt agreements, establish structured payment plans, conduct skip tracing, manage bankruptcy-related actions, and liaise with external collections agencies. • Support a strong collections culture: Contribute to the development, implementation, and documentation of effective collections processes aligned with best practice. • Accurate record keeping: Maintain detailed and up-to-date records of customer interactions, payment arrangements, and actions taken on each account. • Stakeholder engagement: Build and maintain strong working relationships with senior management and internal teams across the business. • Compliance: Ensure all regulatory obligations are met, including the NCCP Act, Privacy Act, ASIC Regulatory Guides, and AML/KYC requirements. About You: • Proven experience in collections or a high-volume call centre environment • Demonstrated ability to manage inbound and outbound calls professionally and efficiently • Strong verbal and written communication skills, with the confidence to handle sensitive financial conversations • Experience using CRM systems, call logging tools, and other customer service platforms • Ability to work in a fast-paced environment while maintaining accuracy and attention to detail • Strong problem-solving skills with a proactive, solutions-focused approach • Experience within financial services or loan collections is highly regarded \n \n What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

Responsibilities

The Collections Specialist will manage overdue customer accounts and implement tailored collection solutions to ensure timely repayments. They will also contribute to the development of effective collections processes and maintain accurate records of customer interactions.