Collections Specialist at Rapid Fire Safety & Security LLC

Maryland Heights, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

27.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Collections, Communication, Negotiation, Dispute Resolution, Account Monitoring, Billing Discrepancies, Payment Reconciliation, Documentation, Compliance, Detail-Oriented, Organizational Skills, Time Management

Industry

Public Safety

Description

Description About RapidFire Safety & Security RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates. Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role works closely with internal teams and external clients to resolve billing issues, reduce delinquency, and maintain positive customer relationships while ensuring compliance with company policies. Key Responsibilities · Contact customers via phone, email, and written correspondence regarding overdue balances · Review aging reports and prioritize collection efforts · Negotiate payment arrangements and resolve disputes in a professional manner · Monitor customer accounts for delayed payments, non-payments, and credit holds · Research and resolve billing discrepancies and unapplied cash · Reconcile customer payments as needed · Maintain accurate collection notes and documentation in the accounting system · Escalate high-risk or severely delinquent accounts when appropriate · Collaborate with Sales, Customer Service, and Accounting to resolve account issues · Ensure compliance with company policies and applicable collection laws Required Qualifications · High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) · 1–3 years of experience in accounts receivable or collections · Strong communication and negotiation skills · Ability to handle difficult conversations professionally · Detail-oriented with strong organizational skills · Ability to manage multiple accounts and meet deadlines Preferred Qualifications · Experience with ERP systems (Oracle-NetSuite) · Knowledge of credit and collections best practices · Experience in a high-volume or B2B collections environment

Responsibilities

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers by contacting them regarding overdue payments. This role involves reviewing aging reports, negotiating payment arrangements, resolving disputes, and maintaining accurate documentation in the accounting system.