We are looking for a dedicated Collections Specialist to join our team in Louisville, Kentucky. In this role, you will manage a variety of accounting tasks focused on collections while providing exceptional customer service and maintaining accuracy in financial processes. This position requires strong communication skills and the ability to resolve customer account issues efficiently.

• Initiate and manage collection calls to customers with overdue accounts to ensure timely payments.
• Investigate and resolve billing discrepancies by reviewing payment histories and collaborating with sales teams.
• Provide regular updates to leadership on account statuses, cash flow projections, and problematic accounts.
• Partner with outside sales representatives to address and resolve customer collection concerns.
• Respond to incoming customer and sales inquiries, offering clear and effective solutions.
• Perform additional duties as assigned to support the collections team and organizational goals.
• Demonstrated attention to detail and excellent organizational abilities.
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Proven customer service expertise with a focus on resolving issues professionally.
• Proficiency in negotiation and conflict resolution.
• Advanced skills in Microsoft Excel and familiarity with Sage MAS 500 or similar software.
• Ability to operate standard office equipment efficiently.
• Capacity to work independently in a fast-paced environment while managing multiple priorities.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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