QUALIFICATIONS

Minimum qualifications

Very good knowledge of German, min. C1

• Communicative level of German & English.
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and ability to learn fast.
• Past work experience in handling customers/ AR/ credit activity (represent an advantage);
• Multinational experience can be an advantage for this application;
• High School Degree (University graduate or Economic studies are an advantage);

PREFFERED QUALIFICATIONS

• Previous experience in Accounts Receivable/Finance.

Inviting applications for the role of the Collections Specialist – Senior Process Associate - German – Remote RO

Responsibilities

• All aspects of collections regarding debtor’s ledger and also the need of detailing all collection activity.
• Handling incoming and outgoing calls
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments and also handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Prepare and dispatch dunning letters/statements
• Provide support to the AR Team Leader and Analyst for credit control activities as required.
• Month end processing and reporting requirements
• Ensuring all associate activities are compliant to the audit requirements
• Partner concern and follow through of issue’s re debtor’s ledger
• Ensure Key Metric’s are met, and service is delivered to end users as encouraged