Position Summary: Primary responsibility is the management of the assigned EC portfolio. You are responsible for controlling losses, achieving delinquency goals, and growing the portfolio of accounts.

Manage the receivable /Control losses (approximately 70% of role)

• Work directly with Franchisees and SOT Field Management to control delinquency and gross losses to corporate objectives to include customer-direct calling.
• Resolve customer delinquency problems to retain customers and achieve permanent corrective action.
• Report and track gross losses/delinquency to SOT sales management/SOC management.
• Develop strong business relationships with SOT sales management and the Regional Franchisee sales force to meet delinquency control and loss objectives.
• Answer field and customer questions concerning the credit program and account status.
• Coordinate repossessions with SOT Field Management, Franchisees may also involve hiring bailiffs.
• Work all skip accounts for resolution.
• Ensure collection and repossession procedures adhere to corporate policy.
• Properly administering Snap-on Credit’s extension policy.

Develop the credit business (approximately 30% of role)

• Develop strong business relationships with regional sales management team and Franchisees.
• Promote Credit Sales programs to the field at every opportunity.
• Work closely with Business Development and Snap-on Tools sales management team on contests and promotions.
• Attend Snap-on Tools franchise performance team meetings as needed.
• Educate field sales personnel on credit program features and benefits.
• Handle Franchise credit approval “appeals” as needed.
• Answer field and customer questions concerning the credit program and account status.
• Introduce, administer, and promote new programs, products, and procedures.
• Maintain monthly contact with all assigned Franchisees.
• Analyze the business portfolio to formulate and execute monthly action plans.
• Provide Director Credit Operations with weekly forecasts.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Tuition reimbursement
• Vision care

Work Location: In perso