Collections Specialist at Tax Defense Network, A MoneySolver Company

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

17.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Billing Accuracy, Payment Resolution, Client Communication, Account Research, Compliance, Accounts Receivable, Invoice Processing, Problem Solving, Attention To Detail, Interpersonal Skills, Verbal Communication, Written Communication, Analytical Skills, Microsoft Office

Industry

Financial Services

Description

Description Join a team that puts people first—our clients, our colleagues, and you. This is a full time, fully remote role. Applicants must reside in FL, GA, IL, KY, MI, NC or VA. We're looking for a Collections Specialist who is passionate about delivering exceptional service while ensuring billing accuracy and timely payment resolution. In this role, you’ll serve as a trusted partner to clients, helping support their financial journey from onboarding through invoicing and collections. The Collections Specialist will utilize a dialer to contact clients and collect and process outstanding payments. About the Role As a Collections Specialist (also referred to as a Client Loyalty Specialist), you’ll manage the full billing process—from initial client setup to ongoing payment follow-through. You’ll communicate with clients, resolve questions, research account issues, and coordinate internally to ensure accurate records and positive client experiences. Your work will directly support our client-focused culture and the financial stability of the organization. Requirements What You’ll Do Respond promptly and professionally to client and field inquiries, ensuring a positive experience. Research Accounts Receivable items and complete documentation to clear outstanding balances. Ensure compliance with company billing policies, system standards, and protocols. Monitor accounts to identify overdue payments and take action to resolve them. Contact clients (debtors) to arrange payoff of outstanding obligations. Notify Accounting of potential invoice write-offs so proper accruals can be recorded. What You Bring High School Diploma or GED required 3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred. Strong written and verbal communication skills. Proficiency with Microsoft Office (Outlook, Excel, Word). High attention to detail, accuracy, and follow-through. Ability to manage multiple priorities in a fast paced, deadline-driven environment. Strong analytical and problem solving skills. Professional and positive interpersonal skills.

Responsibilities

The Collections Specialist will manage the full billing process, including client setup, invoicing, and payment follow-through, while communicating with clients to resolve questions and research account issues. Key duties involve responding to inquiries, researching Accounts Receivable items, ensuring compliance with billing policies, and contacting clients to arrange payment for outstanding obligations.