Collections Specialist Team Lead at Medix Infusion

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Problem-Solving, Payer Reimbursement Guidelines, Denial Management, Infusion Billing, Specialty Healthcare Billing, EOB Interpretation, Team Mentoring, Audit Compliance, Revenue Cycle Management, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word

Industry

Hospitals and Health Care

Description

Description The Collections Specialist Team Lead is responsible for overseeing the daily operations of the collections team within the Accounts Receivable department. This role ensures timely and accurate follow-up on outstanding balances, monitors collection strategies, and addresses payer-related issues. The Team Lead plays a key role in training team members, setting performance goals, monitoring outcomes, and driving overall effectiveness of the collections process. This position also serves as the primary liaison between the collections team, internal Revenue Cycle teams, and outsourced billing vendors to ensure seamless communication and workflow efficiency. Strong leadership, communication, organizational, and problem-solving skills are essential, as is the ability to identify and resolve complex account issues and ensure compliance with payer policies and reimbursement guidelines. Work Experience Requirements: Minimum of five (5) years of experience in medical accounts receivable or collections. Strong knowledge of payer reimbursement guidelines and denial management. Experience in infusion or specialty healthcare billing preferred. Proven leadership experience, including mentoring and team oversight. Ability to read and interpret EOBs (Explanation of Benefits), denial codes, and remittance advice. Proficient in verbal and written communication. Highly organized and able to manage multiple priorities in a fast-paced environment. Self-motivated with a desire to take on increasing responsibility. Duties and Responsibilities: Supervise and guide the collections team in daily tasks, ensuring high performance and timely follow-up on outstanding AR. Review and analyze payer denials, discrepancies, and trends to identify issues and implement corrective actions. Escalate systemic issues and payer trends to AR leadership and assist in developing strategies to improve collection rates. Train and mentor new and existing team members, and coordinate with outsourced revenue cycle partners for alignment on procedures. Respond to escalated patient and payer inquiries professionally and within office protocol. Ensure follow-up activities are conducted within organizational timelines to maximize revenue capture. Conduct regular audits of team work to ensure accuracy, compliance, and performance standards. Utilize appeals, reconsiderations, and payer-specific follow-up processes to resolve denied or underpaid claims. Document all collection activity accurately and timely in the EMR and billing systems. Attend departmental meetings, training sessions, and contribute to continuous process improvement initiatives. Collaborate cross-functionally with other Patient Services teams to ensure a cohesive approach to revenue cycle management. Maintain proficiency in tools such as Microsoft Outlook, Teams, Excel, and Word. Perform other duties as assigned to support departmental goals.

Responsibilities

The Collections Specialist Team Lead oversees the daily operations of the collections team, ensuring timely follow-up on outstanding balances and monitoring collection strategies. This role also involves training team members and serving as a liaison between the collections team and other departments.