Collections Specialist at The Trade Desk

Ventura, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

35.1

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Interpersonal Skills, Communication Skills, Analytical Mindset, Numerical Skills, Attention To Detail, Organizational Skills, Time Management, Problem Solving, Relationship Building, Self-Motivated, Judgment, Prioritization, Team Collaboration, Conflict Management

Industry

technology;Information and Internet

Description

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! What you'll do: Collection calls and/or correspondence in a fast-paced goal-oriented collections department.Issue statements and copy invoices to clients when requested Maintain a high level of understanding of the status of all accounts for each and every customer; this includes identifying any potential issues that would prevent/delay payment for services Establish and maintain effective and cooperative working relationships with internal and external customers. Proactively resolve issues within assigned accounts in a timely manner working with other departments including billing, revenue team, order management, business development and account managers when required; escalation to management team when needed to accelerate the collection process. Preparation and processing of payment proposals, manual payments, customer refunds – ensuring that all payments are approved, uploaded and signed on time Maintenance of client receivable ledgers processing account adjustments, small balance write-offs, customer reconciliations and credit memos (after proper approval is obtained);Ensure audit queries are answered in a timely manner Support cash allocation by obtaining remittance advice Participate in team planning meetings Meet defined department goals and metrics Who you are: Minimum 1-2 years experience in a high volume, credit and collections role Experience working with systems, Oracle and GetPaid a plus but not required Strong interpersonal and communication skills and the capacity to build positive working relationships across the department, within different teams and at every level in the organization Demonstrate good judgement and ability to prioritize and manage multiple responsibilities Self-motivated with an analytical mindset and good numerical skills Strong attention to detail, organizational skills, and time management Able to work in a highly effective manner with a wide variety of stakeholders to deliver exceptional, high-quality results Able to manage a busy workload with conflicting priorities Personable and approachable with a hands-on and can-do attitude Strong customer service skills. The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more. Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $19.13—$35.10 USD As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Collections Specialist will handle collection calls and correspondence in a fast-paced environment, issue statements and invoices, and maintain account status understanding. They will also resolve issues proactively and support cash allocation while meeting department goals.