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Collections Specialist - Train Onsite Work from Home. Salary up to $20/hour at Citi
Johnson City, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

20.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Collections Experience, Negotiation, Coaching, Problem Solving, Decision Making, Research Skills, Information Gathering, Analysis Skills

Industry

Financial Services

Description
Works with limited supervision. Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Works under limited supervision. Works under limited supervision. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each. previous Collections experience preferred work under pressure Decision making Problem solving Negotiation Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area 1-3 years experience High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Feb 20, 2026 ------------------------------------------------------
Responsibilities
The Collections Specialist will resolve escalated calls using advanced negotiation skills and coach lower-level collectors and new team members. They will work under limited supervision and apply specialized skills to accomplish their duties.