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Collections Specialist at United Collection Bureau Inc

Toledo, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

16.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Phone Etiquette, Typing Skills, Problem-Solving Skills, Basic Computer Skills, Organizational Skills, Negotiation, Account Documentation, Bilingualism

Industry

Financial Services

Description

Description United Collection Bureau, Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial service businesses, and government entities. We believe our employees are the key to our success, and we are committed to creating a supportive work environment with hands-on computer-based training and generous benefit programs. We are currently seeking a Collections Specialist / Call Center Representative to join our team. In this role, representatives make outbound calls, review account information, and work with consumers to set up payment arrangements based on their individual financial situations. In this role, you will: Contact consumers regarding delinquent accounts Review account information in the collection software system Ask questions to better understand the consumer’s situation and possible barriers to payment Negotiate payment arrangements based on individual circumstances Document all communications accurately Maintain call quality and productivity standards Use a positive, professional, and problem-solving approach Work collaboratively in a team environment We would love to hear from you if you: Are motivated by commission opportunities Have professional phone etiquette Have strong typing skills Have strong problem-solving skills Have basic computer skills Have strong organizational skills Have a high school diploma or GED equivalent Are bilingual — a plus, but not required Compensation: Starting pay is $16.00 per hour plus commission. Scheduled pay increases are available at 30 and 90 days when required milestones are met. Benefits may include: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Paid training Vision insurance Physical Setting: Call center Work Location: In person — Toledo, OH

Responsibilities

The role involves making outbound calls to consumers regarding delinquent accounts to negotiate payment arrangements. Responsibilities include reviewing account information and documenting all communications accurately within the collection software.