Collections Specialist with Czech

at  Heineken International BV

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• owning the Customer Ledger and being responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to operating companies in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other teams to ensure effective delivery of collection processes
• handling incoming and outgoing calls with customers-Identifies held orders
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaining complete and up to date process documentation.

You are a good candidate if you have:

• Czech language level B2/C1
• english language level B2/C1
• at least 1 year of experience in OTC Collection area
• submit regular reports on the status of unpaid accounts and any repayment progress
• ability to work well with others, both internally and externally
• strong attention to detail and ability to analyze and solve problems
• great negotiating skills

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
What we offer

• owning the Customer Ledger and being responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to operating companies in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other teams to ensure effective delivery of collection processes
• handling incoming and outgoing calls with customers-Identifies held orders
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaining complete and up to date process documentation