Our client in the Financial Services industry is committed to delivering exceptional service and building lasting relationships with their customers. They are currently seeking dedicated and detail-oriented Collections Specialists to join their dynamic team.
Duration: Until September 2026
Location: Mississauga
Work Model: Hybrid - 2 to 3 days in office
Work Schedule: Monday to Friday, 8:30am-5:00pm
Pay Rate: $22/hour

QUALIFICATIONS:

• Bachelor’s degree or diploma in accounting, finance, or related field preferred.
• Previous call Centre experience is required
• Experience in collections or related financial roles preferred.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent communication and interpersonal skills.
• Eager and quick to learn.
  

  AltRML

Job Type: Fixed term contract
Contract length: 12 months
Pay: $22.00-$24.00 per hour
Expected hours: 40 per week

Experience:

• Call center: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON L4W 0A

• Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company’s value of maintaining and building Customer Focus.
• Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
• Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
• Ensure that accounts are followed up on within the appropriate time frame until final resolution.
• Monitor high-risk accounts and escalate as necessary.
• Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
• Researching and making collection calls
• Processing credit applications for new customers
• Resolving discrepancies in invoices
• Handling document interactions
• Issuing invoices and statements to customers
• Processing bank deposits, payment allocations, and credit card payments
• Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.
• Provide support to other team members in the department and collaborate with other departments to resolve matters.
• Work with the Team Leader and other team members to improve existing processes and uncover more efficient ways to manage the department.
• Complete internal control audits and monthly reconciliation of internal reports.