Collections Supervisor at Concord Servicing

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

18000.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Team Leadership, Performance Appraisal, Client Relations, Training, Coaching, Problem Solving, FDCPA Knowledge, Predictive Dialer, Timeshare Operations, Microsoft Office, Bilingual, Communication Skills, Staff Management, Reporting, Workload Evaluation

Industry

Financial Services

Description

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed. Day to day account manager for strategic Concord clients including client’s lenders, distributors, dealers and others on ESP servicing platform. As Collections Supervisor you will be responsible of: Summary: Manages and directs Collectors in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Essential Duties and Responsibilities: Manage resources to complete daily work, meet client contractual obligations and client expectations Monitor results and maintain reporting for various clients Handle Supervisor Calls as needed Evaluate workload to determine the need to increase or decrease staff Provide training, coaching, and monitoring to insure collectors are performing assigned duties correctly and efficiently. Write and administer employee performance reviews Prepare client and management reports Able to react to change productively and handle other tasks a Prior collections experience (3+ years) Knowledge of FDCPA and State rules and regulations Prior Supervisory / Management experience - preferred Predictive Dialer experience Basic knowledge of Timeshare operations - preferred Business degree or equivalent - preferred Basic Computer Skills Knowledge of Microsoft Office Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus Good communication skills, both written and verbal Leadership experience and the ability to provide support and direction to develop and motivate a team Ability to communicate and meet company goals and objectives Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary. Must willing and able to travel as required by clients/projects Salary 18.000 Guarantee Bonus 12,500 Grocery Bonus 2,000 Medical Insurance life Insurance dental Insurance

Responsibilities

The Collections Supervisor manages and directs collectors in accordance with organizational policies and applicable laws. Responsibilities include hiring, training, scheduling, and performance management of the collections team.