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Collections Supervisor at Ohio Department of Administrative Services
, , -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Attention To Detail, Leading Others, Teamwork, Verbal Communication, Written Communication

Industry

Government Administration

Description
The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. These positions will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman. The successful candidates will perform the following supervisory duties while fostering a team environment, which include, but are not limited to: -Supervises and trains assigned staff. -Conducts staff meetings. -Performs monthly phone monitoring and reviews. -Assists team members with difficult callers and/or accounts. -Monitors team workflow and assists in work distribution. -Establishes work procedures and employee performance goals. -Evaluates record keeping policies and procedures and makes recommendations for improvements. -Prepares records and reports. -Works with Information Technology Services (ITS) to troubleshoot issues with business tools. -Handles sensitive contact with the public. -Handles varied public relations duties. -Performs other duties as assigned. Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience; Previous supervisory or Team Lead experience; Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint). Preferred Qualifications: Previous experience in a call center environment; Previous experience with reporting; Previous experience in a collections or legal environment. Job skills: customer service, attention to detail, leading others, teamwork, verbal communication, and written communication
Responsibilities
The Collections Supervisor will supervise and train assigned staff while fostering a team environment. Responsibilities include conducting staff meetings, monitoring team workflow, and assisting team members with difficult callers and accounts.