COLLECTIONS SUPERVISOR

We are looking for a skilled and dedicated Collections Supervisor to oversee the daily operations of our collections department for a $300 million portfolio. The ideal candidate will be a dynamic leader who can manage, motivate, and mentor a team of collections specialists to meet and exceed department goals. This role requires a strong understanding of collections best practices, excellent communication skills, and a commitment to maintaining positive client relationships while minimizing financial risk.

QUALIFICATIONS:

• Proven experience as a Collections Supervisor or in a similar leadership role, managing a large portfolio (preferably $45M+).
• Deep knowledge of collections principles, regulations, and best practices.
• Exceptional leadership, coaching, and team-building skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Proficiency with collections software and CRM systems.
• Bilingual in Spanish and English is strongly preferred.

CANDIDATES MUST SUBMIT TO A DRUG SCREEN AND MEET ACCEPTABLE MOTOR VEHICLE REPORT REQUIREMENTS UPON THE HIRING PROCESS.

We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status

• Team Leadership: Supervise, train, and mentor a team of collections specialists. Conduct regular performance reviews, provide constructive feedback, and foster a collaborative and high-performing team environment.
• Operational Management: Oversee the day-to-day collections activities, including account assignments and payment arrangements. Ensure all activities comply with company policies.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) such as delinquency rates, recovery rates, and team productivity. Develop and implement strategies to improve departmental efficiency and effectiveness.
• Conflict Resolution: Handle escalated issues and complex accounts, negotiate difficult payment plans, and resolve disputes professionally and efficiently.
• Process Improvement: Identify opportunities to optimize collections processes and technology. Implement new strategies to enhance workflow and improve outcomes.
• Reporting: Prepare regular reports on collections performance for senior management, highlighting key trends and providing strategic recommendations.
• Compliance: Maintain a thorough understanding of all collections laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Support and ensure the team is familiar and adheres to all compliance requirements.