Collections Supervisor at Waste Connections

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Leadership, Accounts Receivable Oversight, Cash Flow Improvement, Staff Coaching, Mentoring, Process Improvement, Customer Relationship Management, Personnel Supervision, Training, Performance Reviews, Administrative Operations, Reporting, Project Management, Data Gathering, KPI Tracking, Problem Solving

Industry

Environmental Services

Description

Groot / Waste Connections has an immediate opening for a driven and detail‑oriented Collections Supervisor to join our team in Elk Grove Village, IL. This role is ideal for a leader who excels in customer resolution, accounts receivable oversight, and driving effective collection strategies while supporting overall office operations. Key Responsibilities: Collections Leadership Oversee all aspects of the collections function, including designing and executing collection strategies to reduce past‑due accounts and improve cash flow. Monitor aging reports, establish follow‑up schedules, and ensure timely recovery of outstanding balances. Coach, mentor, and evaluate staff responsible for customer accounts, billing inquiries, and payment resolution. Partner with billing and accounting teams to ensure accuracy, resolve discrepancies, and improve processes that impact A/R performance. Handle escalated collection issues with diplomacy and firmness while maintaining strong customer relationships. Customer Service & Team Management Supervise department personnel, including hiring, training, performance reviews, work allocation, and progressive discipline. Ensure team members deliver high-quality customer service aligned with Waste Connections standards. Provide guidance on complex customer issues related to service, billing, and account status. Administrative & Operational Support Manage daily administrative operations of the office, establishing priorities and ensuring smooth workflows. Provide support to the District Manager through reporting, project management, day‑to‑day office coordination, and problem resolution. Assist in developing and implementing improved reporting and administrative procedures. Program & Process Coordination Coordinate department programs, workshops, training sessions, travel, and special projects. Promote adherence to Waste Connections’ standard operating procedures, with a focus on safety, accuracy, and efficiency. Become proficient in proprietary operational and financial systems. Other duties as assigned. Requirements Bachelor’s Degree preferred; equivalent experience considered. Minimum 3 years of management experience, ideally in collections, accounts receivable, or a call center environment. Strong knowledge of basic accounting and collections practices. Proficiency in MS Word and Excel. Demonstrated ability to train, coach, and develop staff while prioritizing and managing workloads. Strong organizational, analytical, and problem‑solving skills. Effective written and verbal communication abilities. Experience building cooperative working relationships and fostering a team‑focused environment. Ability to gather data, track KPIs, compile reports, and recommend improvements to collection and customer service processes. Familiarity with inventory control, purchasing processes, and office operations is a plus. What We Offer We provide excellent family benefits including medical, dental, vision, flexible spending account, long‑term disability, life insurance, 401(k) retirement plan, and unlimited opportunities to “Connect with Your Future.” Equal Opportunity Employer Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Responsibilities

The Collections Supervisor will oversee all collections functions, designing and executing strategies to reduce past-due accounts and improve cash flow while coaching staff on account resolution. This role also involves supervising department personnel, managing daily administrative office operations, and supporting the District Manager with reporting and coordination.