Collections Support Analyst at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Documentation, Project Management, Client Communication, Legal Compliance, Stakeholder Management, Training Facilitation, User Acceptance Testing, Microsoft Office, Access, Communication, Collections Operations, Fraud and Dispute, Chargebacks, Credit Bureau, Transactional Processing, Security Operations

Industry

Financial Services

Description

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms) Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Relevant experience of 5 - 9 years in a Collections Operation role. Hands on experience in Collection/ Recovery Operations or Fraud and Dispute, Chargebacks, Credit Bureau. Extensive knowledge of the Bank's Transactional Processing platforms and security operations. Proficient in Microsoft Office and Access. Consistently demonstrates clear and concise written and verbal communication. Demonstrated ability to remain unbiased in a diverse working environment. Candidate should be willing to work in US shift/night shifts. Bachelor's degree ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Collections Support Analyst will perform business analysis and documentation of client reports and advices while serving as the primary liaison between business stakeholders and technology. They will manage project plans, provide status updates, and ensure compliance with regulatory requirements.